At Sarah’s Physio To Go, each and every one of our friendly staff members have your best interest at heart. We try to make your therapy experience as safe as possible, well communicated (so you have an understanding on what you need to be doing and how things may feel), and feel as though you are being listened to and respected. We have a duty of care to provide you with the best therapy for your condition, in a way that you feel comfortable.

From time to time, things might not work out the way our staff at Sarah’s Physio To Go would like, and that is OK. Our clients are encouraged to provide feedback, positive or negative, without fear. If you feel like you need to provide feedback, please fill out our form HERE OR contact our team on 073523 5610 or by email office@sarahsphysiotogo.com

As soon as the complaint has been made, we will ensure it is lodged on our complaint system to ensure a prompt resolution. We will do our best to resolve any complaint made very quickly and professionally. We will then ensure our team has the appropriate guidance to reduce the likelihood of this happening in the future.

You can read our full Complaint and feedback policy HERE.

If we are unable to resolve your complaint or concern, you can get in contact with the NDIS safeguards commission to seek further support. A complaint can be made to the safeguards commission by: Phoning: 1800 035 544 (free call from landlines) or Click here for more information.