We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.
In this Policy, we explain:
We collect and hold the following kind of information about you:
We will generally collect personal information about you in these ways:
We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.
We also sometimes use that information for other purposes, including:
We may disclose information about you to others outside of our practice as permitted or required
under law. This will include situations where we disclose information about you in order:
You have the right to seek access to and correction of the personal information we hold about you.
We will normally respond to your request within 30 days. To make the request, you should contact our clinic to receive a copy of our access request form – details at the end of this policy.
If you think that the information we hold about you is not correct, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change (see ‘how to contact us’).
We take reasonable steps to protect the information we hold about you. These are designed to
prevent unauthorised access, modification or disclosure and to prevent misuse and loss.
This includes:
Where it is lawful and practicable for us to do so, you can be treated anonymously or through use
of a pseudonym (a name other than yours).
We may disclose your personal information to the following overseas recipients:
If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days.
If you are not satisfied with our response, you can refer your complaint to the Office of the
Australian Information Commission, whose contact details are:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218 Sydney New South Wales 2001
Website: https://www.oaic.gov.au/privacy/privacy-complaints/
We will update this policy from time to time, to reflect any changes in our information-handling
practices or the law or both.
We will notify you of changes to the policy by posting this on our website.
To contact us about any privacy related issues, please approach:
Privacy Contact Officer: Tiana Bowyer
Email: tiana@sarahsphysiotogo.com
Just let us know your contact details, where you are located and what type of service you are interested in. We will then get back to you as soon as possible to discuss a date and time that suits both yourself and our travel schedule.
Providing mobile Allied Health Services and NDIS-aligned supports. We empower independence through professional care delivered directly to your home.
Support at Home (Aged Care) and NDIS services, delivering allied health support across all ages and stages of care.
